⚖️ 1. Weight Allowances & Overage Charges

Your rental includes disposal up to the weight allowance for the dumpster size booked. If your load exceeds the included allowance, overage charges apply. Weight is determined by certified landfill/transfer station scale tickets — documentation available upon request.

Heavy/dense materials (concrete, dirt, brick, roofing, tile) are subject to separate pricing due to landfill surcharges. Call to confirm rates before loading.

📦 2. Rental Period & Extensions

• Standard retail rental includes 7 calendar days unless otherwise specified at checkout.
• Additional days are billed at $15 per day. Rental terms are not prorated.
• If the dumpster is not picked up within 45 days of delivery and Customer has not responded to retrieval notices, Haul-My-Mess.com reserves the right to retrieve the container without further notice. All accrued daily fees and any associated retrieval costs remain the Customer's responsibility.
• Customer is responsible for any municipal permit fees or violations that accrue during the rental period.

📅 3. Pickup Scheduling (Pickup is NOT Automatic)

• You must call or text (216) 799-9911 at least 24 hours in advance to schedule pickup.
• Dumpster must be accessible and load must be at or below the rim at pickup time.
• Customer may be required to text a photo showing the load is level with or below the rim before pickup is dispatched.

🚛 4. Delivery Windows & Expedited Option

Standard deliveries are typically scheduled between 8:00 AM and 6:00 PM. Due to landfill wait times, traffic, weather, equipment issues, route changes, and unexpected jobsite conditions, exact delivery and pickup times are not guaranteed unless confirmed in writing.

Expedited Delivery ($30 add-on): Secures a confirmed 2-hour delivery window, subject to availability. Must be requested at booking.

• Expedited delivery must be requested at booking and is subject to schedule confirmation.
• If Haul-My-Mess.com arrives more than 30 minutes after the confirmed 2-hour window due solely to Company scheduling error, the $30 expedited fee will be refunded.
• To avoid expedited fees, customers may schedule delivery the prior day when possible.

🚨 5. Dry Run, Failed Delivery/Pickup, Waiting Time & Site Readiness

Customer is responsible for confirming that the requested dumpster size will fit in the requested placement area and that the placement area can be safely accessed by Haul-My-Mess.com’s truck and equipment.

Customer must ensure the delivery and pickup area is clear of vehicles, equipment, debris, low-hanging wires, branches, gates, structures, soft ground, steep slopes, tight turns, or other obstructions before the scheduled delivery or pickup.

Final placement is subject to driver discretion. Haul-My-Mess.com may refuse placement if the driver determines that delivery, placement, retrieval, or truck access may be unsafe, impractical, illegal, or likely to cause property damage.

A $175 dry-run/trip fee applies if delivery or pickup cannot be completed for reasons not caused by Haul-My-Mess.com, including but not limited to:

• Delivery or pickup is unsuccessful because the dumpster or access point is blocked by vehicles, equipment, low-hanging wires, locked gates, narrow access, soft ground, or other obstructions.
• The requested placement area is too small, unsafe, inaccessible, unsuitable, or not ready for delivery or pickup.
• Customer is not present when presence was confirmed as required.
• The load is overfilled and cannot be legally tarped for transport.
• Access is otherwise impossible or unsafe at the driver's discretion.
• Pickup cannot be completed due to frozen or weather-affected debris that prevents safe loading or transport.

Standard delivery and pickup service includes up to 15 minutes of on-site time. If delivery or pickup is delayed beyond 15 minutes due to Customer-caused conditions, including blocked access, vehicles needing to be moved, waiting for a person to arrive, placement indecision, inaccessible areas, locked gates, or other site issues not caused by Haul-My-Mess.com, additional waiting time will be billed at $15 per 15-minute increment, equivalent to $60 per hour.

Waiting-time charges are in addition to any applicable trip fee, dry-run fee, relocation fee, daily rental charge, or other charge described in this Agreement.

❌ 6. Cancellations, Same-Day Changes & Modifications

• Cancellations or delivery-date changes must be made by call or text message to (216) 799-9911.
• Cancellations or delivery-date changes made by 11:59 PM the day before the scheduled delivery date: no charge.
• Same-day cancellations or same-day delivery-date changes: $175 same-day cancellation/change fee.
• Email cancellation requests are not accepted for same-day or next-day scheduling changes because email may not be monitored in time to stop dispatch.
• If Haul-My-Mess.com arrives for delivery or pickup and service cannot be completed due to blocked access, unsafe conditions, insufficient space, low wires, customer delay, lack of required access, or any condition not caused by Haul-My-Mess.com, the visit will be treated as a failed service attempt and a dry-run/trip fee will apply.
• Refunds for unused rental days are not issued once the container has been delivered.

🚫 7. Prohibited Materials

Per federal law and Ohio EPA regulations, the following items may not be placed in any Haul-My-Mess.com container:

• Liquids, paints, or solvents; oils (motor, hydraulic, transmission)
• Batteries, aerosol cans, propane tanks, or other pressurized containers
• Chemicals, herbicides, pesticides, or fertilizers
• Tires — if tires are found in the container, a $50 per tire disposal fee will be charged to the payment method on file in addition to any other applicable fees
• Asbestos-containing materials or medical/biohazard waste
• Flammable, explosive, or radioactive materials
• Electronic waste (e-waste) or appliances containing refrigerants (unless pre-approved)

Yard Waste Note: Tree stumps, branches, and grass clippings must never be mixed with other debris. A dedicated yard waste container is required.

🧾 7A. Material Classification, Rejected Loads & Rehandling

Customer is responsible for accurately identifying the type of material being placed in the dumpster before delivery and during the rental period.

Pricing, disposal routing, and facility selection may be based on Customer’s description of the material. Customer must not misrepresent, conceal, or mix materials in a way that changes the disposal facility, disposal method, disposal cost, legal requirements, or handling requirements.

If the dumpster contents differ from what Customer reported, or if mixed, restricted, contaminated, heavy, regulated, or misclassified materials cause Haul-My-Mess.com to be rejected by a disposal facility, redirected to another facility, required to reload material, manually separate material, make an additional trip, wait in line again, use additional labor, or incur additional disposal costs, Customer is responsible for all resulting charges.

Those charges may include additional disposal fees, facility fees, contamination fees, reload labor, manual handling labor, additional transportation time, waiting time, dry-run/trip fees, and any delay-related costs caused by the misclassified or undisclosed material.

If a rejected, misclassified, contaminated, or redirected load requires rehandling, reload, reroute, second facility delivery, manual separation, or other extra handling, a $175 rehandling fee applies in addition to actual disposal costs, facility costs, labor, waiting time, return trips, and any other charges caused by the issue.

⚠️ 8. Abandoned Load & Forced Off-Load

If a container cannot be legally or safely transported due to prohibited materials, unsafe loading, overfilling, or frozen/hazardous conditions, Haul-My-Mess.com reserves the right to:

• Refuse pickup and charge a $175 return trip fee until the load is brought into compliance.
• Off-load the container contents at the Customer's delivery site without prior notice if transport is not possible and the situation creates a legal or safety risk. Customer is responsible for all costs associated with the off-load, including labor and any disposal or remediation fees.
• Recover the container at any time if prohibited materials are identified, regardless of rental period remaining. No refund will be issued for unused rental days in this circumstance.

📏 9. Load Level Enforcement

For legal transport, all debris must be level with or below the rim of the container so the tarp can be properly secured. This is a DOT requirement — not a preference.

• Containers loaded above the rim will not be removed. The driver will leave the container on-site and a $175 trip fee will be charged.
• Customer is solely responsible for removing excess material to bring the load into compliance before a return pickup can be scheduled.
• Customer may be required to text a photo confirming the load is at or below rim level before a return trip is dispatched.
• Haul-My-Mess.com accepts no liability for project delays caused by an overfilled container that cannot be picked up.

🏠 10. Property Damage, Placement & Equipment Safety

• Driveway & Surface Damage: Haul-My-Mess.com is not responsible for damage to driveways, pavement, lawns, landscaping, irrigation, or underground utilities caused by container placement or retrieval. Placing plywood or protective boards under the container is strongly recommended.
• Placement: Drivers will not place containers in unsafe or inaccessible areas. Customer is responsible for confirming the dumpster will fit in the requested location and that the placement area and access path are clear and suitable before delivery. Final placement is subject to driver discretion.
• Relocation: Once placed, the dumpster may not be moved by Customer. Relocation at Customer's request, if Haul-My-Mess.com agrees and the relocation can be performed safely, is billed as a separate service at $175.
• Loading: Do not exceed the load line (rim). Secure and close the rear door after loading. Do not force, modify, or cut the container in any way.
• No Open Burning: Burning of any materials inside or adjacent to the container is strictly prohibited and may result in immediate retrieval, full replacement cost of the container, and reporting to fire authorities.
• Equipment Damage: Customer is liable for damage to the container caused by misuse, including overloading, burning, welding, cutting, or improper loading. Repair or replacement costs will be charged to the payment method on file.

🛣️ 11. Street Placement, Permits & Right-of-Way

If Customer requests placement on a public street, sidewalk, or right-of-way:

• It is the Customer's sole responsibility to obtain any required municipal permit before delivery.
• All permit fees are the Customer's responsibility.
• Any fines, citations, or towing orders issued by a municipality are the Customer's responsibility. Haul-My-Mess.com will not be liable for fines or towing costs.
• Haul-My-Mess.com reserves the right to retrieve the container immediately if notified of a municipal order to do so. Standard trip and daily fees apply.

🔒 12. Theft, Fire & Third-Party Use of Container

• Customer assumes responsibility for the container from the time of delivery until pickup is completed.
• Customer is responsible for ensuring third parties (neighbors, contractors, passersby) do not place prohibited materials or unauthorized debris into the container.
• Haul-My-Mess.com is not responsible for theft of the container or its contents, or for fire damage caused by third parties or unknown origin. If the container is damaged or destroyed while in Customer's possession, repair or replacement costs are the Customer's responsibility.
• It is recommended that Customer secure the area around the container to prevent unauthorized access, particularly for overnight or extended rentals.

❄️ 13. Weather-Affected, Wet & Frozen Debris

Weather may affect debris weight and pickup timing. Rain, snow, ice, or freezing temperatures can add weight to certain materials or make debris harder to unload, weigh, or dispose of.

• Customer remains responsible for applicable weight overages and disposal charges, including those affected by weather during the rental period.
• During freezing conditions, Haul-My-Mess.com may delay pickup, delay final weighing, return the dumpster to Customer's site, or hold the dumpster at Haul-My-Mess.com's yard until the contents can be safely unloaded, thawed, weighed, or disposed of. Haul-My-Mess.com may choose either option at its discretion based on safety, routing, equipment, disposal, and operational needs.
• If Customer requests manual removal, thawing assistance, special handling, or expedited unloading or weighing, additional labor and disposal-related charges may apply.
• Haul-My-Mess.com recommends covering the container during rain, snow, freezing weather, or extended rentals when practical.
• A $175 return trip fee may apply if the load cannot be safely retrieved due to freezing or weather-affected conditions.

📷 14. Photo Documentation & Evidence

Customer agrees that Haul-My-Mess.com may photograph the container, placement area, load level, and contents at any time — including at delivery, during the rental period, and at pickup — for purposes of documentation, billing verification, overfill assessment, damage records, and dispute resolution.

• Photos taken by Haul-My-Mess.com shall be considered valid evidence in any billing dispute, chargeback, or legal proceeding.
• Customer is encouraged to photograph the container and surrounding area at delivery and at the time of pickup scheduling to maintain their own documentation record.

💳 15. Payment, Billing & Chargeback Protection

• Full payment or deposit is due at time of booking unless otherwise arranged in writing.
• By booking, Customer authorizes Haul-My-Mess.com to charge the payment method on file for all fees described in this Agreement, including overages, trip fees, daily extensions, waiting time, relocation, rehandling, rejected-load costs, and damage costs.
• Weight overage charges and disposal-related charges are typically billed after disposal and scale-ticket or disposal-record review. Most charges are processed within 10 business days, but billing may take longer due to weather, frozen loads, delayed unloading, disposal facility delays, third-party facility billing, administrative backlog, or other circumstances outside Haul-My-Mess.com's control.
• Customer remains responsible for valid overages, disposal charges, contamination charges, rehandling charges, and related fees even if they are billed after the initial rental period or after pickup.
• If a charge is declined, Customer will be notified and must provide a valid payment method within 48 hours. Unpaid balances may be referred to collections and Customer will be responsible for all associated collection costs and reasonable attorney's fees.
• Billing disputes must be submitted in writing to mail@haulmymess.com within 10 business days of the charge. Disputes submitted after this window may not be honored.
• Chargeback Protection: Customer agrees not to initiate a chargeback or payment reversal with their bank or card issuer without first contacting Haul-My-Mess.com directly and allowing a reasonable opportunity to resolve the issue. Unauthorized chargebacks — meaning those filed without prior contact or before a resolution has been attempted — may result in additional dispute fees, referral to collections, and legal action. Haul-My-Mess.com reserves the right to present this Agreement, photographic evidence, scale ticket documentation, disposal records, job notes, call records, text messages, emails, invoices, GPS records, and other supporting evidence to the card issuer in response to any chargeback.

♻️ 16. Waste Ownership & Environmental Compliance

• Customer represents and warrants that all materials placed in the container are legally owned by Customer or that Customer has the legal right to dispose of them.
• Title and ownership of all waste materials remain with the Customer until legally transferred to a licensed disposal facility. Customer is responsible for any fines or penalties associated with improperly disposed materials traceable to their rental.
• Customer agrees to comply with all applicable federal, state (Ohio EPA), and local regulations regarding the disposal of materials placed in the container.
• In the event that any governmental authority assesses a fine or penalty against Haul-My-Mess.com arising from materials placed in the container by Customer, Customer agrees to indemnify and reimburse Haul-My-Mess.com for such costs in full.

🔍 17. Container Condition & Delivery Inspection

• Containers are provided in working condition with functional doors and structural integrity. Minor cosmetic wear (scratches, fading, surface rust) is normal and does not constitute a defect.
• Customer should inspect the container at delivery. Any pre-existing damage must be reported to Haul-My-Mess.com by calling or texting (216) 799-9911 within 2 hours of delivery. Failure to report within this window constitutes Customer's acceptance of the container in satisfactory condition.
• Damage discovered at pickup that was not reported at delivery will be presumed to have occurred during the rental period and will be the Customer's financial responsibility.

📋 18. No Warranties

🤝 19. Subcontractors & Third-Party Operators

Haul-My-Mess.com may use subcontractors or third-party operators to fulfill delivery, pickup, or disposal services. All such parties are held to the same operational and safety standards outlined in this Agreement. The use of subcontractors does not alter Customer's rights or Haul-My-Mess.com's obligations under this Agreement.

🛡️ 20. Indemnification

⚖️ 21. Limitation of Liability

🌪️ 22. Force Majeure

Haul-My-Mess.com shall not be liable for any failure or delay in delivery, pickup, or service caused by circumstances beyond its reasonable control, including but not limited to: severe weather, road closures, natural disasters, equipment breakdown, landfill or transfer station closures, labor disputes, or government orders. In such events, Haul-My-Mess.com will make reasonable efforts to reschedule service and will communicate delays to Customer as promptly as practicable.

⚖️ 23. Governing Law & Dispute Resolution

📄 24. Entire Agreement & Modifications

This Agreement constitutes the entire agreement between Customer and Haul-My-Mess.com regarding the dumpster rental and supersedes all prior communications, representations, or understandings. No modification of this Agreement is binding unless confirmed in writing by an authorized representative of Haul-My-Mess.com. Haul-My-Mess.com reserves the right to update these terms; the version in effect at the time of booking governs that rental.

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.

📬 25. Notices & Formal Communications

For routine scheduling and questions, Customer may call or text (216) 799-9911 or email mail@haulmymess.com.

Any formal written notice required under this Agreement (billing disputes, claims, legal notices) must be sent to: mail@haulmymess.com. Notices sent by email are effective upon confirmed receipt.